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If you need assistance with logging into MyChart, please contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.

Refund Policy

Transactions processed via Duke Health MyChart bill payment system may be eligible for refund, if applicable.

To request a refund, please contact Duke Health Customer Service at 919-620-4555. Your request will be processed within 2 Business Days. Depending upon your Financial Institution, please allow 7 to 10 Business Days for your credit to appear on your account statement.