Duke MyChart offers personalized and secure online access to parts of your medical records. It is an online tool that enables you to help manage and receive information about your health. With Duke MyChart, you can:
Duke MyChart is a free service offered to our patients.Return to Top
Patients who wish to participate will be issued a Duke MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may contact the clinic or Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.Return to Top
If you have any questions about Duke MyChart, please call Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.Return to Top
Most test results will appear one (1) business day after they become available which means you may see some results before your provider. Once available, you can expect to hear from your provider within three (3) business days to explain the test results. Some sensitive results may be held up to 14 business days before release so that you and your provider can discuss the results before they appear here.Return to Top
Your provider is able to determine which types of test results are able to be accessed through Duke MyChart. Further, tests of a very sensitive nature are not released to Duke MyChart.Return to Top
Your Duke MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
Your healthcare team is committed to responding in a timely manner. You will generally receive an answer in no more than 3 business days. Please note that Duke MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
Visit notes are where providers record important information:
Notes contain a roadmap for how providers are going to address your preventive health care as well as your active medical problems.
Notes are also used to outline a plan of action for your care including testing, recommendations for lifestyle changes, behavior modification, or treatment with medications.
As of February 1, 2016, many Duke Health providers will begin to share the visit notes written during your visit. The notes will be available online in your Duke MyChart account.Return to Top
Click on the "My Medical Record" tab and then click on the "Visit Summaries and Notes" section where you can select a visit to read the visit notes.Return to Top
Visits where you see a provider in any Duke Outpatient Clinic or Duke Emergency Department.Return to Top
At this time, due to technical reasons, notes from any Duke Health hospital stay or visits that involve outpatient surgeries or procedures will not be available in Duke MyChart, although we hope to offer these in the near future. Patients who are interested in obtaining these records can contact our Duke Health Health Information Management Office at (919) 384-7148.
Under most circumstances, visit notes related to visits where mental health, pain management, and substance abuse issues are discussed will not be shared with patients via MyChart due to the sensitive nature of these subjects. Similarly, for reasons related to NC law and the confidentiality of adolescents, parents who hold a standard Duke MyChart proxy account for children between 12 and 18 years of age will not see notes related to the visits of their children.Return to Top
Any questions about the content of a note should be directed to the provider who wrote it by sending a secure message using the “Get Medical Advice” feature in MyChart.Return to Top
Yes, if you are granted "proxy" access in MyChart to the individual's information. Proxy access allows one individual to access MyChart and view certain information of another individual who is a Duke patient, as discussed below. Proxy access is in Duke's sole discretion, and will be granted only if, and only to the extent, deemed clinically appropriate and allowable under North Carolina and federal law. Proxy access is also conditioned on proxy agreement to and compliance with the MyChart Terms and Conditions.
Proxy Access to an Unemancipated Minor's Information – Parents and legal guardians may request proxy access to certain information about their unemancipated minor child from the child's Duke attending physician. Legal guardians must make this request in person, and may be required to present guardianship or other legal papers which authorize access to the child’s health and other confidential information. Proxy access for an unemancipated child age 12-17, if granted, will generally be limited to certain Duke allergy, immunization, preventative care and billing and insurance information. Duke attending physicians may in any event expand or limit proxy access to any minor patient's information under certain circumstances, including upon request of the patient or their parent or guardian. Proxy access to any minor patient's information will automatically terminate upon the earlier of the patient's 18th birthday or legal emancipation; continued proxy access, if desired, must then be requested in the same manner as for an adult Duke patient, described below.
Proxy Access to a Competent Adult's MyChart Account – Proxy access to a competent adult Duke patient's MyChart account may be generally requested only by the patient for another adult with appropriate patient authorization. Please complete the authorization form and bring to your next provider visit or fax to Duke Health Health Information Management, (919) 384-7148.
Proxy Access to the Information of an Incapacitated Adult – Proxy access to an incapacitated adult Duke patient’s MyChart account may generally be requested only by another adult with health care decision-making authority for the patient from the patient’s physician. Certain requests, such as those by the patient’s legal guardian, healthcare agent or attorney-in-fact, must be accompanied by legal papers which establish such decision-making authority under North Carolina law. Please complete the authorization form and bring to your next provider visit or fax to Duke Health Health Information Management, (919) 384-7148.
Billing Questions Regarding Proxy Accounts - If you have billing questions regarding your proxy’s account, please contact customer service at 919-620-4555 or 800-782-6942. You can also send an e-mail to customer service under your personal MyChart account.Return to Top
No, under the MyChart Terms and Conditions, your MyChart account must be used only to inquire about your health. However, you may ask questions about another Duke patient using proxy access to their MyChart account. The process for requesting proxy access is described above.Return to Top
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own Duke MyChart account.Return to Top
Contact Health Information Management at 919-384-7119 or Customer Service at 919-620-4555 or 1-800-782-6945. We cannot guarantee how quickly proxy access can be terminated following receipt of a termination request. Adult patients can also personally deactivate any designated proxy access directly on the Duke MyChart web-site (https://www.dukemychart.org/home/) in the section titled "My Account".Return to Top
You may contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.Return to Top
Contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.Return to Top
Log into Duke MyChart and from the left menu, go to the Preferences section and select the appropriate option.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, Duke MyChart also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all Duke MyChart messaging is done while you are securely logged on to our website.Return to Top
We aim to protect your privacy and security of your information. While logged into Duke MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your Duke MyChart session if you need to leave your computer for even a short period of time.
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).Return to Top
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.Return to Top
Current MyChart users can now download the MyChart mobile application at no additional cost. With this mobile application you will be able to view test results, medications, immunizations, proxies, appointments and many more items pertaining to your care.
The MyChart® mobile application is currently available on the Apple® App StoreSM and the Android MarketTM