Duke MyChart Frequently Asked Questions


Sign-up Questions
What is Duke MyChart?
Is there a fee to use Duke MyChart?
How do I sign up?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
My activation code does not work. What should I do?
Who do I contact if I have further questions?
After You Have Created Your Account
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail, or change my password)?
Your Medical Record
When can I see my test results in Duke MyChart?
Why are certain test results not shared electronically via Duke MyChart?
If some of my health information on MyChart is not correct, what should I do?
Visit Notes
What are visit notes?
How do I find my provider's visit notes?
Which visits are included?
Which visits are not included?
What should I do if I have a question about a note?
Messaging your Duke Health Care Team
How do I send a message to my provider?
If I send a message to my doctor or nurse, when can I expect a reply?
Can I add an attachment to a message?
MyChart For My Family
May I view another individual's (such as a family member's) information in Duke MyChart?
May I ask questions for a family member from my Duke MyChart account?
Can my spouse and I share one Duke MyChart account?
How do I terminate proxy access?
Can my teen (between the ages of 12-17) have access to MyChart?
I now have an active MyChart Proxy account for my teen, and I have completed the required forms. How will my teen receive the activation code?
Scheduling Appointments
What appointments can I schedule in Duke MyChart?
What is the difference between scheduling an appointment and requesting one?
Why do I not see my provider listed as a scheduling option?
Offers of earlier appointments
Technical Questions
How is Duke MyChart secure?
What is your privacy policy?
I was logged out of Duke MyChart. What happened?
What do I need to use Duke MyChart?
Billing Questions
How can I switch to paperless billing?
Why does my MyChart balance differ from my paper statement?
I made a payment on the date of service. Why am I receiving a bill?
I do not have my statement. Where do I send my payment?
How do I obtain an itemized statement?
I do not recognize the name of the physician on my statement.
How do I print out a payment summary for this year? Or last year?
Why can't I see my older invoices?
How can I add, remove, or edit my insurance information in My Chart?
Can I have my payments automatically drafted from my account?
My credit card declined but my bank shows it has processed.
I cannot afford to pay the balance in full. How can I set up a payment plan?
I am experiencing a financial hardship. Do you have financial assistance?
Why is my account in collections?
MyChart Research Messages
I received an email that I have a MyChart Research Message waiting for me but I can’t find it.
Why did I get a MyChart Research Message?
How did the researcher get permission to contact me?
Do the researchers look at my medical record or know my name?
What happens if I ignore or delete this message?
What if I think I shouldn’t have received a specific MyChart Research Message because I don’t think I meet the qualifications the researcher is looking for?
Who should I contact if I have more questions about MyChart Research Messages?
MyChart Mobile Application
Accessing MyChart on your mobile device

What is Duke MyChart?

Duke MyChart offers personalized and secure online access to portions of your medical records. It is an online tool that enables you to manage and receive information about your health. With Duke MyChart, you can:

  • Schedule and cancel medical appointments
  • Communicate electronically and securely with your medical care team
  • View your health summary
  • View test results
  • Complete clinical questionnaires
  • Read your providers' notes from your office visits
  • Request prescription renewals
  • Access trusted health information resources
  • Manage a loved one's account
  • Pay your bill online

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Is there a fee to use MyChart?

Duke MyChart is a free service offered to our patients.

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How do I sign up?

If you are an established patient at Duke Health, you can sign up at any time without an activation code by navigating to the Duke MyChart Home page at www.DukeMyChart.org and clicking the “Sign Up Now” button. You will be brought to a screen where you have the option to fill in an activation code if you have one, or on the right hand side of the same screen you can click the “Sign Up Online” button. This will allow you to complete the sign-up process without an activation code.

Or, at the end of any visit at Duke Health, you can receive an activation code on your printed After Visit Summary which you can use to complete the sign-up process after your visit is complete.

Alternatively, you can call Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

If you are an established patient at Duke Health, you can sign up at any time without an activation code by navigating to the Duke MyChart Home page at www.DukeMyChart.org and clicking the “Sign Up Now” button. You will be brought to a screen where you have the option to fill in an activation code if you have one, or on the right hand side of the same screen you can click the “Sign Up Online” button. This will allow you to complete the sign-up process without an activation code.

To receive a new activation code or speak to a person who can assist, you can call Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.

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My activation code does not work. What should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it.

If you no longer have a valid activation code or if you have misplaced it but are an active patient at Duke Health, you you can activate your MyChart account without an activation code. Navigate to the Duke MyChart Home page at www.DukeMyChart.org and click the “Sign Up Now” button. Click the “Sign Up Online” button on the right hand side of this screen to complete the sign up process without an activation code.

If you still have problems, contact Duke Customer Service at 919-620-4555 or 800-782-6945 between between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.

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Who do I contact if I have further questions?

If you have any questions about Duke MyChart, please call Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page and complete the steps to create a new password. You may also contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday to request a new password.

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Where can I update my personal information (e.g., home address, e-mail, or change my password)?

Click on the "Health" tab and click “Edit My Info.” Click Edit on the details you want to update, make the change, and click Save Changes.

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When can I see my test results in Duke MyChart?

Most test results are automatically released to Duke MyChart one business day after they are resulted, with the exception of certain sensitive tests. However, it may take several days or weeks for some other tests to appear. Once available, you can discuss with your provider. Some sensitive results may be held up to 14 business days before release so that you and your provider can discuss the results before they appear in Duke MyChart.

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Why are certain test results not shared electronically via Duke MyChart?

If you do not see certain test results in Duke MyChart, please call the office of the provider who ordered the test(s) and request the release of your results, or discuss with your provider during your next visit. Due to the complexity and/or sensitive nature of some results, in some cases providers may prefer to discuss your results with you in person before releasing them to you electronically via Duke MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your Duke MyChart information comes directly from your electronic medical record at your healthcare provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record during each visit.

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What are visit notes?

Visit notes are where providers record important information:

  • What you have told us
  • What we observe when we examine you
  • What we know about objective medical facts related to your care
  • What our plan is for your care in the future

Notes contain a roadmap for how providers are going to address your preventive health care as well as your active medical problems. Notes are also used to outline a plan of action for your care including testing, recommendations for lifestyle changes, behavior modification, or treatment with medications.

As of February 1, 2016, many Duke Health providers will begin to share the visit notes written during your visit. The notes will be available online in your Duke MyChart account.

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How do I find my provider's visit notes?

Click on the "Appts & Visits" tab and then click on the "Appointments and Past Visits" section where you can select the visit date to read the visit notes.

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Which visits are included?

Visits where you see a provider in any Duke Outpatient Clinic or Duke Emergency Department.

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Which visits are not included?

At this time, due to technical reasons, notes from any Duke Health hospital stay or visits that involve outpatient surgeries or procedures will not be available in Duke MyChart, although we hope to offer these in the near future. Patients who are interested in obtaining these records can contact our Duke Medicine Health Information Management Office at (919) 384-7148.

Under most circumstances, visit notes related to visits where mental health, pain management, and substance abuse issues are discussed will not be shared with patients via MyChart due to the sensitive nature of these subjects. Similarly, for reasons related to NC law and the confidentiality of adolescents, parents who hold a standard Duke MyChart proxy account for children between 12 and 18 years of age will not see notes related to the visits of their children.

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What should I do if I have a question about a note?

Any questions about the content of a note should be directed to the provider who wrote it by sending a secure message using the "Message Your Provider" feature in MyChart.

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How do I send a message to my provider?

In your MyChart account, select the "Messaging" tab at the top of the page, and then choose the "Ask a Question" option in the menu. Once on the "Ask a Question" page, you can send a message to your Provider's Care Team for any Duke provider with whom you have had an appointment within the last 18 months or the next 30 days. You can also send a message to Duke Customer Service, or you can request that your provider send in a renewal for one of your current medications to your pharmacy.

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If I send a message to my doctor or nurse, when can I expect a reply?

Your healthcare team is committed to responding in a timely manner. You will generally receive an answer in no more than 3 business days. Please note that Duke MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I add an attachment to a message?

Yes. You can add an attachment such as a PDF or an image if your provider's care team has indicated that this would help coordinate your care.

We do not recommend sending photos that have not been specifically requested by your clinician, as attached images cannot be used to make a diagnosis.

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May I view another individual's (such as a family member's) information in Duke MyChart?

Yes, if you are granted "proxy" access in MyChart to the individual's information. Proxy access allows one individual to access MyChart and view certain information of another individual who is a Duke patient, as discussed below. Proxy access is in Duke's sole discretion, and will be granted only if, and only to the extent, deemed clinically appropriate and allowable under North Carolina and federal law. Proxy access is also conditioned on proxy agreement to and compliance with the MyChart Terms and Conditions.

Proxy Access to an Unemancipated Minor's Information - Parents and legal guardians may request proxy access to certain information about their unemancipated minor child from the child's Duke attending physician. Legal guardians must make this request in person, and may be required to present guardianship or other legal papers which authorize access to the child's health and other confidential information. Proxy access for an unemancipated child age 12-17, if granted, will generally be limited to certain Duke allergy, immunization, preventative care and billing and insurance information. Duke attending physicians may in any event expand or limit proxy access to any minor patient's information under certain circumstances, including upon request of the patient or their parent or guardian. Proxy access to any minor patient's information will automatically terminate upon the earlier of the patient's 18th birthday or legal emancipation; continued proxy access, if desired, must then be requested in the same manner as for an adult Duke patient, described below.

Proxy Access to a Competent Adult's MyChart Account - Proxy access to a competent adult Duke patient's MyChart account may be generally requested only by the patient for another adult with appropriate patient authorization. Please complete the authorization form and bring to your next provider visit or fax to Duke Medicine Health Information Management, (919) 384-7148.

Proxy Access to the Information of an Incapacitated Adult - Proxy access to an incapacitated adult Duke patient's MyChart account may generally be requested only by another adult with health care decision-making authority for the patient from the patient's physician. Certain requests, such as those by the patient's legal guardian, healthcare agent or attorney-in-fact, must be accompanied by legal papers which establish such decision-making authority under North Carolina law. Please complete the authorization form and bring to your next provider visit or fax to Duke Medicine Health Information Management, (919) 384-7148.

Billing Questions Regarding Proxy Accounts - If you have billing questions regarding your proxy's account, please contact customer service at 919-620-4555 or 800-782-6942. You can also send an e-mail to customer service under your personal Duke MyChart account.

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May I ask questions regarding a family member from my Duke MyChart account?

Under the Duke MyChart Terms and Conditions, your MyChart account must be used only to inquire about your health. However, you may ask questions about another Duke patient using proxy access to their MyChart account. The process for requesting proxy access is described above.

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Can my spouse and I share one Duke MyChart account?

Due to the sensitive nature of medical information, each adult (18 years and older) must sign and submit a Release of Information request and establish their own Duke MyChart account.

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How do I terminate proxy access?

Contact Health Information Management at 919-384-7119 or Customer Service at 919-620-4555 or 1-800-782-6945. We cannot guarantee how quickly proxy access can be terminated following receipt of a termination request. Adult patients can also personally deactivate any designated proxy access directly from Duke MyChart by clicking on the "Personalize" tab. From there, at the bottom of the "Personalize" window, in a section labeled "Who Can View My Record" you can see the names of any adults that you have given proxy access to. If at any time you wish to disable the proxy access of any adult you have granted proxy to, simply click the "Revoke Access" button next to the name of the proxy you wish to deactivate.

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Can my teen (between the ages of 12-17) have access to MyChart?

Yes!

Duke Health is happy to provide your 12 to 17-year-old child with his or her own MyChart Account. Data suggests that teens who have confidential access to their own health information are more engaged in their health and have better health outcomes.

An additional benefit of your 12 to 17-year-old having his or her own MyChart Account is that the family unit will then have access to information like the teen’s medication list, a list of up-coming appointments, on-line appointment scheduling for return visits and even on-line appointment reminders. As a parent proxy account holder, under most circumstances, you will not have direct access to this kind of information in your Proxy Account for the teen due to NC privacy law.

Teens who sign up can even receive text reminders about up-coming appointments!

In order for your child to gain access to his or her own MyChart account, as the parent or legal guardian you must first obtain a Proxy Account for your child by speaking to staff in the office of your child’s provider or by contacting Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday. The teen must also have his or her own personal e-mail address in order to obtain maximum benefit from a Duke MyChart account.

 

Once you have an active Proxy Account for your teen’s health information established, from within your MyChart Proxy account for the teen you navigate to the Settings Tab, and in the associated Menu select “Request Account for Minor (12-17),” where you will be asked to complete electronic consent forms giving Duke permission to activate the account for the teen.

Minors (12-17) approved to activate a Minor (12-17) MyChart Account may access features that you may not be able to access through your personal or “proxy” MyChart account, including, but not limited to:

  • Allergy information
  • The ability to book, cancel and view appointments
  • Billing Account summary
  • Current health issues
  • Health trends
  • Hospital admission information
  • Immunization information
  • Letters with internal and external clinicians regarding Minor’s care
  • The ability to message and receive messages from Duke health providers, such as the Minor (12-17)’s doctors, that the Minor (12-17) has had an arrived visit with in the past three years
  • Medical history information
  • Medication information
  • MyChart Account information, including account preferences and settings
  • Preventative care information
  • Test results
  • Texting - Coming Soon

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I now have an active MyChart Proxy account for my teen, and I have completed the required parent / guardian consent forms from within my MyChart Proxy account. How will my teen receive the activation code that he or she needs in order to gain access to his or her account?

To respect the spirit of NC law, and to preserve the confidentiality and improve the health of our teen patients, our goal is to make sure we deliver the activation code for this account directly to your teen.

If a provider is discussing the Teen Account directly with you during a face-to-face visit at a Duke Health facility, and you as the parent or guardian electronically sign the consent forms for the account during the visit, then your provider can complete the account activation process and print out an Activation Letter with a printed copy of the Activation Code to hand directly to your child before you leave.

If you complete your electronic consent forms on-line in your MyChart Proxy account outside of the context of a clinic visit, your consent forms are sent to Duke Customer Service who will then complete the request. The next time you have a visit to a Duke Health location, a team member can provide your teen with a copy of an Activation Letter or an After Visit Summary containing his or her personal activation code.


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What appointments can I schedule in Duke MyChart?

You can schedule an appointment with a provider you have seen in the past 12 months in the clinic where your visit occurred and who is participating in Duke MyChart appointment scheduling. This includes primary care visits such as adult annual exams, pediatric well-child annual exams, sick and follow up visits. You may also schedule an appointment with your Primary Care Provider if you have one designated at Duke.

In addition to primary care visits, you may schedule:

  • Your annual screening mammogram
  • With Duke Student Health (for students of Duke University)

If you need ongoing treatment for an existing condition that requires a return visit with your specialist, you may schedule that visit in Duke MyChart if the provider is participating in Duke MyChart appointment scheduling. If you need a specialist to address a new problem, please call our Duke Consultation and Referral Center at 855-855-6484. You may also submit our appointment request form to our appointment team who can help you schedule with a provider you do not have an established relationship with.

We’ve made some recent changes to online scheduling in MyChart to better protect our community. Until further notice, we are no longer able to offer the option of scheduling a near-term or “same day” appointment.

  • If you are in respiratory distress or have a medical emergency, call 911.
  • If you have a concern about COVID-19 infection, please call the Duke COVID-19 Hotline at 919-385-0429, 8a-8p seven days a week.

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What is the difference between scheduling an appointment and requesting one?

Scheduling an appointment means you have secured a date and time with a provider in a clinic where that provider practices.

An appointment request is used when you are unable to schedule with that provider in Duke MyChart and you need assistance from our appointment team to secure a date and time with that provider. This is useful for new problem visits with a specialist you have never had a visit with.

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Why do I not see my provider listed as a scheduling option?

Providers are available for scheduling in Duke MyChart if you have seen that provider in a clinic visit within the past 12 months and the provider is participating in Duke MyChart appointment scheduling. If your provider is not available to schedule with online, or you need to schedule a visit with a specialist for a new or undiagnosed problem, please call 919-385-0435. Our Duke Consultation and Referral Center can help you secure the next available appointment.

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Offers of earlier appointments

If you already have a scheduled appointment with your specialist, you can elect to be added to a list in the event an earlier appointment becomes available.

When speaking to a scheduling representative on the phone, you may be asked if you would like to be added to the list. If the specialty has an available list, you can add yourself from the Appointment Details screen in Duke MyChart. Click on "Appts & Visits" tab and select "Appointments & Past Visits."

If an earlier appointment becomes available, you will receive an email directing you to log in to your Duke MyChart account. Once logged in, you can see the details of the earlier appointment and elect to accept the earlier appointment offer or keep their existing appointment. Earlier appointments are offered on a first-come, first-serve basis. If you have not accepted the offer, it will expire the following morning at 7am.

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How is Duke MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, Duke MyChart also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all Duke MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Duke MyChart is owned and operated by Duke MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. Click here to read the full privacy policy.

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I was logged out of Duke MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into Duke MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your Duke MyChart session if you need to leave your computer for even a short period of time.

What do I need to use Duke MyChart?

You can access Duke MyChart one of these ways:

  • On a computer connected to the Internet using an up-to-date browser (such as Chrome, Internet Explorer, or Safari)
  • An Internet browser on your mobile device
  • The Duke MyChart Mobile Application: Accessing MyChart on your mobile device

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How can I switch to paperless billing?

Click the "Billing" tab then click "Sign up for Paperless Billing." Check the boxes for "Receive e-mail notifications" and "I understand that I will no longer receive statements in the mail," and then click "Sign me up."

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Why does my MyChart balance differ from my paper statement?

MyChart balances are real time, therefore the balance may change due to payments and/or adjustments. Your statement is generated once a month and may have gone out prior to your account being updated.

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I made a payment on the date of service. Why am I receiving a bill?

Your payment may have posted to another date of service or, based on your explanation of benefits from your insurance carrier, the amount owed may be greater than the amount paid on the date of service. Please contact customer service at 1-800-782-6945 or 919-620-4555 for more details.

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I do not have my statement. Where do I send my payment?

You can view your statement and pay your bill in the Billing section of your MyChart account under Account Summary.


If you do not have a MyChart account, you can mail payments to:

PO Box 751274
Charlotte, NC 28275-1274

You can also bring your payment in person to:

5213 S. Alston Ave
Durham, NC 27713

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How do I obtain an itemized statement?

The itemized statements in MyChart will show any patient or insurance activity within the last 60 days. Click "Billing" tab then click on "Account Summary." Choose the correct account number. Click on "View Account Details." Under Outstanding Accounts, click the link "Here" to see details. To print, click on the printer icon at the top right corner of the page.

If this information is not sufficient or for specific dates of service, please send a MyChart message to Customer Service or contact us at 919-620-4555.

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I do not recognize the name of the physician on my statement.

Based on the services received, the physician listed on your statement may differ from the provider who performed the service. For example, if you see a Physician Assistant, Nurse Practitioner, Physical, Occupational or Speech Therapists, the supervising provider may be listed on the statement instead of the provider who rendered the services.

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How do I print out a payment summary for this year? Or last year?

Click "Billing" tab then click "Account Summary" and then "See More Payments." Select "From" and "To" month/year then "View Payments." Click the printer icon, then click "Print this Page."

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Why can't I see my older invoices?

Accounts will no longer show once they've been closed for 60 days.

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How can I add, remove, or edit my insurance information in My Chart?

Click "Billing" tab then click "Insurance Summary." To add a coverage, click "Add a coverage." To remove a coverage, click "Remove coverage." To edit information for a coverage, click "Update coverage."

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Can I have my payments automatically drafted from my account?

To set up AutoPay, go to Account Summary in the Billing section of your MyChart account.

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My credit card declined but my bank shows it has processed.

If your card is declined, we have not received your payment. However, your banking institution may have placed these funds on hold pending our authorization. Since your card declined, we are not authorized to claim these funds. Please allow up to 3-7 business days for these funds to be released back to the account. For more information, please contact your banking institution.

The declined message "decline=avs" means wrong billing address. The declined message "decline=cvv" means wrong security code.

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I cannot afford to pay the balance in full. How can I set up a payment plan?

You can set up an interest free payment plan by sending a MyChart Customer Service Message or contacting us at 1-800-782-6945 or 919-620-4555.

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I am experiencing a financial hardship. Do you have financial assistance?

We offer financial assistance for those who qualify. Please download and submit the Financial Assistance Application, which can be found here. Processing takes about 3-6 weeks. Once completed, you will receive a letter in the mail indicating what discounts you qualify for, if any.

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Why is my account in collections?

Generally, you are contacted four times (via billing statements, phone calls, and e-mails) during a 120-day period reminding you of your bill(s). During this period, you are expected to pay your bill(s) in full, establish a payment plan, or apply for financial assistance.

If the balance due is unpaid after the 120-day period, your account will be sent to a collection agency. Your credit may be impacted if the balance is not resolved 60 days after collection agency placement.

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Below are answers to frequently asked questions about how we use Duke’s electronic health record (EHR) and MyChart Research Messages to share information with patients about Duke Research studies.



I received an email that I have a MyChart Research Message waiting for me but I can’t find it.

MyChart Research Messages won’t be found in your Messages location in MyChart. When you use an internet browser (like Chrome, Firefox, or Safari) to log into MyChart, you will find the messages in the Research Studies Tab (View Research Studies) under Quick Links. You will also be able to find them by clicking the Research Studies icon in the MyChart mobile app.

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Why did I get a MyChart Research Message?

You received a MyChart Research Message because there is information in your medical record, such as your age group, and/or diagnosis or procedure code, that met the conditions for a research study.

For example, in order to do a study related to the effects of high blood pressure medication in women, a Duke researcher may be looking for adult female patients who:

  • Are age 35-75
  • Have a diagnosis of high blood pressure in their medical record
  • Have never had a stroke or heart attack
  • Take certain medications to control their blood pressure
  • Are not currently pregnant

We use a “search” feature in Duke’s EHR to identify women who may meet those conditions so that we can send them a message about the study.

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How did the researcher get permission to contact me?

Duke Researchers must submit their study plans to the Duke University Health System Institutional Review Board (IRB) if they plan to use the EHR to identify patients and send them MyChart Research Messages about their study. It is the IRB’s job to protect the rights and welfare of people who volunteer to participate in research.

The IRB reviews and approves the patient identification plan and the content of the Research Message before the message can be sent to any patients.

The message is then sent by a program within Duke’s EHR, managed by a group of analysts in the Duke Office of Clinical Research.

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Do the researchers look at my medical record or know my name?

It depends.

Most of the time, the research team does not look at your medical record before these messages are sent. A search feature within Duke’s EHR is used to identify patients who may meet the conditions for the research study. Once those patients are identified, an automated process sends the approved MyChart Research Message to them.

Sometimes, members of the research team review individual EHR records prior to sending a MyChart Research message to help ensure, with more accuracy, that they are reaching patients that may be eligible for the study. However, they do not share any information from these records with anyone else other than for the purpose of identifying potentially eligible participants for their specific study. All research team members who review EHR records are held to the highest standards of privacy.

The entire process is overseen and managed by a group of Duke faculty and staff that includes nurses, ethicists, clinicians, analysts, research and communication specialists. Members of this team review all of the messages and plans for identifying patients before they are sent to ensure the following:

  • The plan and message have been reviewed and approved by the IRB
  • The number of MyChart Research Messages that the patients have received is reasonable
  • The patients who will be sent the message have not opted-out* of being contacted about research studies
  • The process adheres to all HIPAA privacy standards required by law and the Duke Health System

*For information about “opting-out” of being contacted about research studies based on information in your medical records, please review the Duke Health Notice of Privacy Practices.

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What happens if I ignore or delete this message?

Your care at Duke University Health System will NOT be affected if you ignore or delete the message. You never have to respond to any MyChart Research Messages.

If you accidently delete the message and would be interested in getting more information about the study, you can contact a member of your clinical care team who will be able to see the title of the studies for which you have received MyChart Research Messages. You can also contact myRESEARCHpartners at myRESEARCHpartners@duke.edu to get contact information for that study.

Your decision whether to join a research study will never affect the care you receive from Duke.

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What if I think I shouldn’t have received a specific MyChart Research Message because I don’t think I meet the qualifications the researcher is looking for?

Searches of EHR records are not precise and can identify patients who are not actually eligible for a study. If you feel you received a MyChart Research Message based on incorrect information in your medical record, you can discuss this with someone in your clinical care team.

Or you can contact your provider or fill out a Request to Amend Protected Health Information form and send it to:

Health Information Management
PO Box 3016
Durham, NC 27710

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Who should I contact if I have more questions about MyChart Research Messages?

Please call 919-681-5698 or email myRESEARCHpartners@duke.edu if you have more questions about MyChart Research Messages or Duke Research in general.

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Accessing MyChart on your mobile device

Smartphone

With the Duke MyChart app you can schedule appointments, view test results, medications, immunizations, proxies, appointments and upload health and fitness data, including data from the Apple Health app, when enrolled in self-tracking programs.

The Duke MyChart mobile application is currently available on the Apple® App StoreSM and the Android MarketTM.

Are you viewing this page on your mobile device?

Download for iPhone
Download for Android

Instructions:

  • After download to your device, Launch the MyChart application and select Duke Health as your healthcare provider.
  • Log in using your MyChart username and password.
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